Rights and Responsibilities

Your rights and responsibilities

A Shared Vision for your healthcare

Our primary concern is your health while in our care. To make sure we provide you the best care possible, we need your assistance.

Our doctors and nurses can only do their best for you when you provide as much information as you can about your health and condition.

CMC considers you a partner in your own healthcare.



A patient has the responsibility to provide, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medication and other matters relating to her or her health.

A patient has the responsibility to report unexpected changes in his or her condition to the responsible practitioner.

A patient is responsible for reporting whether he or she clearly comprehends a contemplated course of action and what is expected of him or her.


A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his or her care. This may include following the instructions of nurses and other health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders and as they enforce the applicable hospital rules and regulations.

The patient is responsible for keeping appointments and notifying their responsible practitioner or the hospital when unable to do so for any reason.


The patient is responsible for his or her actions if he or she refuses treatment or does not follow the practitioner’s instructions.


The patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.


College Medical Center considers you a partner in your health care.

When you are well informed, participate in treatment decisions, and communicate openly with your doctor, you help make your care as effective as possible. You have the right to:

  • Considerate and respectful care, and to be made comfortable. You have the right to respect for your personal values and beliefs.
  • Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of the other physicians and non-physicians who will see you.
  • Receive information about your health status, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
  • Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to five informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Request or refuse treatment, the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
  • Be advised if the hospital or personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  • Reasonable responses to any reasonable requests made for service.
  • Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from server chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of sever chronic intractable pain with methods that include the use of opiates.
  • Formulate advance directives. This includes designation a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  • Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  • Confidential treatment of all communications and records pertaining to your care and stay in the hospital. Basic information may be released to the public, unless specifically prohibited in writing by you. Written permission shall be obtained before medical records are made available to anyone not directly concerned with you care, except as otherwise may be required or permitted by law.
  • Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  • Receive care in a safe setting, free from verbal or physical abuse or harassment. You have the right to access protective services including notifying government agencies of neglect or abuse.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  • Reasonable continuity of care and to know in advance, the time and location of appointments, as well as the identity of the persons providing the care.
  • Be informed by the physician, or a delegate of the physician, of continuing health care requirements following discharge from the hospital. Upon your request, a friend or family member bay be provided this information also.
  • Know which hospital rules and policies apply to your conduct while a patient.
  • Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
  1. No visitors are allowed.
  2. The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
  • Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
  • Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
  • Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care.
  • File a grievance. If you want to file a grievance with Glendora Hospital, you may do so by writing or by calling: Glendora Hospital, 150 W. Route 66, Glendora, CA 91740, Attention: Patient and Public Relations Department (626) 852-5073.


  • The Grievance Committee will review each grievance and provide you with a written response within 5 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Committee.

File a complaint with the state Department of Health Services regardless of whether you use the hospital’s grievance process. The state Department of Health Service’s phone number and address are: 5555 Ferguson Drive, Suite 320, Commerce, CA 90022;

(323) 869-8500